Customer Service


Shipping & Delivery

UK Shipping Rates

For the majority of orders received by midday Monday to Thursday, goods will be despatched same day on a standard 48 hour delivery (not applicable for bespoke goods).  Orders placed on a Friday or over the weekend will be processed on a Monday. 

Shipping costs are calculated as follows:

Flat rate of £20 on all orders under 100 kilos in weight

Orders over 100 kilos in weight are calculated at £20.00 for the first 100 kilos and then £0.10 per kilo thereafter

For urgent deliveries we can offer the following guaranteed services:

Guaranteed Next Business Day Delivery – standard delivery charge +£20.00

Guaranteed Next Business Day Before Noon – standard delivery charge +£30.00

Express Delivery is not available for remote and offshore areas.

 

Please note – these charges do not include remote and offshore postcodes.  For a list of postcodes NOT included in the above see below: Download Excluded Postcodes.pdf

Please call +44 1244 390093 or e-mail theleadweightcompany@calderlead.co.uk for an accurate Quotation on shipping to these areas.


International Shipping

Please call or e-mail for a Quotation for International Shipping prior to placing your order

 

Moneyback Guarantee

We will be happy to grant a full refund if for some reason our goods do not meet your expectations within 7 days of receiving them.

Please contact us by telephone or e-mail within 7 days of receiving your goods.  Should there be a request for a return, then a combined handling and delivery charge will be incurred (£20 minimum or 20% of order value).  All goods should be returned in the condition in which they were originally despatched.

On receipt of your goods, please inspect immediately.  Should any goods arrive damaged or missing, you must notify The Leadweight Company within 72 hours of delivery.

 

Ordering

Standard orders will be taken and paymnent processed online.  For bespoke requirements, please contact the sales team on +44 1244 390093 or e-mail theleadweightcompany@calderlead.co.uk

Any items out of stock will be placed on back order and payment taken at time of ordering.  You will be advised by a member of our sales team about lead time for delivery of your order.

Standard 48 hour delivery does not apply to orders for bespoke items.  A member of our sales team will advise of delivery date on receipt of order

 

Payment, Pricing & Promotions

All pricing is calculated using the daily price of raw metal based on the London Metal Exchange.  Pricing will fluctuate daily.

Individual pricing for products displayed does not include delivery